Store Policies

First off, thank for even looking at my website. You are just so freaking awesome.

Just in case you are thinking of buying something from my shop here are all the details you probably would like to know. I use a drop ship company called Printful in order to print my posters on demand. So if there is an issue with returns or damaged items this is how I can help.

Shipping Policy

Digital Goods

After you purchase a digital product you will receive a download link via email to download your goods. To prevent theft, this link expires in 24 hours. If you fail to download in time, no worries. Just forward that email to dina@lettershoppe.com to refresh the link.

Estimated poster shipping:

  • USA: 3-5 business days

  • Canada: 5-10 business days

  • International: 10-20 business days

Your order will be sent out on average within 3 days of ordering.

International shipping:

International shipments may incur customs fees.

For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.

Order never arrived:

If your order didn't end up arriving, be sure to let me know! First, check your shipping confirmation and check that you entered the correct address. If the address was incorrect, though I'd be happy to send you another order to the correct address, it will have to be at your cost.

If the shipping address was correct, get in touch with us at dina@lettershoppe.com with your order number. We'll see what can be done.

Returns policy

Damaged items:

The last thing I want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with me within a week's time for a replacement at no charge! To make this process go faster please provide photos of the unsatisfactory product and the packing slip.

Digital items:

There are no refund or returns for digital goods.