EXCHANGES & ISSUES

Can I Exchange a Product?

Whether you can exchange a product depends on the type of item you purchased. We have different policies for slow fashion, upcycled fashion, and Threadless products. Please refer to the relevant policy below based on your purchase.

Please contact support@lettershoppe.com for inquiries, and we'll respond within 1-3 business days.

Slow Fashion Exclusives:

If you're unsatisfied with your slow fashion item, you have a 14-day window to exchange it from the date of delivery. However, please note that you are responsible for the shipping costs.

Since we create each item after your order, returns can only be accepted if we receive the item back. Once received, we upcycle and resell it to minimize fabric waste.

For Exchanges:

• Items for exchange must be unwashed, unworn, and pet/human hair-free.
• You'll receive store credit to repurchase after we receive your item.
• Store credit excludes original shipping costs.
• Customers arrange their return label.

Pre-loved and Upcycled Fashion:

All gently used and upcycled fashion items are final sale, and we don't offer refunds. For more details about our upcycling process, please refer to the FAQ section. Pay close attention to care instructions, especially for hand-painted items, which cannot be ironed and must be air-dried.

Threadless:

For items purchased through Threadless, they offer a 100% happiness guarantee, allowing you to easily exchange or return them. If you encounter any issues with your purchase, please reach out to Threadless support directly for assistance or email Help@Threadless.com

Cancelling an Order:

If your order hasn't entered the printing process, we can cancel and refund it. However, once an item has been created, it can't be stopped due to our fast delivery policy.

Once it arrives, you'll need to return the item at your expense before we can issue a refund that does not include shipping costs.For orders from our Threadless catalog, please contact their customer service through the Help & Returns link on our Threadless store.

Missing Order:

If your order hasn't arrived and the address is correct, consider these steps:

1. If you live in an apartment complex, check with your leasing office.
2. If the item seems lost, contact USPS directly, preferably in person at your local USPS.
3. USPS can assist in locating misdelivered or undelivered packages.
4. If it's confirmed lost or stolen, inform us at suppport@lettershoppe.com for a refund or replacement.

Damaged Items or Wrong Order:

If you receive damaged items or the wrong order, we're here to help:

1. Contact us ASAP with your order number.
2. Provide photos of the issue and order details via email to support@lettershoppe.com.
3. We will issue a full refund or reorder the correct item.